Returns and Refunds Policy

1. Nature of the service

Verifi delivers digital content and digital services: PDF reports, online reports and structured data about the property or company being checked. OUG no. 34/2014 applies to distance contracts and includes special rules for digital content delivered before the withdrawal period expires.

2. Right of withdrawal

For online orders, the consumer has, in principle, 14 days to withdraw under Art. 9 of OUG no. 34/2014.

For a report or data supplied as digital content not supplied on a tangible medium, the right may be lost after performance begins only where there is prior express consent, confirmation of acknowledgement and confirmation of the contract on a durable medium, under the conditions of Art. 16(1)(m) of OUG no. 34/2014.

For a component that constitutes a service, starting performance does not in itself extinguish the right of withdrawal. The exception in Art. 16(1)(a) applies after full performance and only under the conditions laid down by law. If you requested that performance begin during the withdrawal period and withdraw before completion, only the proportionate amount provided for in Art. 14(3)-(4) may be payable, where applicable.

The confirmation given at checkout and the order details are retained on a durable medium, usually through the confirmation email.

3. Cases eligible for a full refund

We issue a full refund when:

• the property cannot be identified in ANCPI for reasons that prevent delivery of the service purchased;
• the company cannot be identified by CUI, or the sources needed for the company report remain unavailable and prevent delivery;
• a Verifi technical fault prevents delivery and is not resolved within 48 hours of being reported;
• the report is delivered for a different property due to a Verifi error;
• the report is delivered for a different company due to a Verifi error;
• the payment is duplicated or processed incorrectly.

A refund does not depend on the post-delivery feedback email and is not conditional on posting a review. If Verifi subsequently introduces discount codes or promotional campaigns, they will apply only to future orders and will not affect rights relating to the current order.

4. When we do not issue refunds

We do not issue a refund solely because:

• the report contains unfavourable but accurate information from public sources;
• the customer entered incorrect property details and the report was delivered for the resulting property;
• the customer confirmed an incorrect CUI and the report was delivered for the company confirmed;
• the transaction, purchase or collaboration did not proceed;
• the public source was delayed, but the report was subsequently delivered in accordance with the service purchased.

These situations are treated separately from genuine non-conformities. OUG no. 34/2014, OUG no. 140/2021, OUG no. 141/2021 and the Civil Code remain applicable where there is a lack of conformity.

5. How to request a refund

Email [email protected] with your order number, the email address used for the order, the reason and any relevant screenshots or details.

We acknowledge receipt of a complaint or voluntary refund request within one working day and communicate our assessment within a maximum of 5 working days. Where the statutory right of withdrawal is validly exercised, the refund is made using the same payment method, with no Verifi fee, no later than 14 days from the date Verifi is informed of the withdrawal, under Art. 13 of OUG no. 34/2014; this deadline does not depend on internal approval.

6. Online function and model withdrawal form

You can submit your statement directly through the Withdraw from the contract here function, which is permanently visible in the website footer too. You do not need to give a reason. After submission, Verifi acknowledges receipt without delay by email, on a durable medium. Direct email and the model form remain valid alternatives.

To NOVOGROUP SYSTEMS S.R.L., Municipiul Zalău, Strada Gheorghe Șincai nr. 38A, județ Sălaj, cod poștal 450077, România, [email protected]:

I hereby notify you of my withdrawal from the contract for the provision of the following service: Verifi report. Ordered on the date indicated in the order confirmation email. The order number is taken from the confirmation email. The consumer's name, address and the date are to be completed by the person submitting the form.

This form is not mandatory; any unequivocal statement made through the online function or by email is sufficient, under Art. 11 and Art. 11^1 of OUG no. 34/2014.

7. Official information

For official information on consumer protection, visit anpc.ro.

Alternative dispute resolution: consumers can contact the Direcția de Soluționare Alternativă a Litigiilor (Direcția SAL) within ANPC. Details and conditions are available at anpc.ro/ce-este-sal.