This section explains how the products and services sold by Verifi are delivered, as well as the estimated delivery times displayed before ordering.
1. What we deliver
Verifi sells digital content and digital verification services: online reports, PDF reports, structured property or company data, documents or one-off checks included in the selected service, and manual identification or verification services where displayed during the order process.
We do not deliver physical products. Verifi reports are not delivered by courier or post, or collected from our premises. Delivery is exclusively digital.
2. Delivery method
After payment is confirmed, Verifi sends a transactional email to the address used for the order, with the order status and, where applicable, the report or document access link. The customer can also access the report from their Verifi account by signing in with the email address used for the order.
The report can be viewed online and, where the service purchased includes a PDF, downloaded in PDF format. Access links may have a limited validity period for security reasons, but the downloaded PDF remains available to the customer.
For manual services or situations where we need clarification, delivery is by email, through the order page or by updating the report in the account, depending on the service purchased.
3. Estimated delivery time
The estimated time depends on the type of service purchased and the availability of the public or official sources used for the check.
| Serviciu | Delivery method | Estimated time |
|---|---|---|
| Verifi Company Report | Online report and PDF sent by email and available in the account | Usually within a few minutes after payment confirmation; it may take longer if a required source does not respond |
| Automated reports and digital checks calculated from public sources | Online report and, where included, PDF sent by email and available in the account | Usually immediately after payment confirmation, within a few minutes |
| Land register extract or documents dependent on ANCPI | Digital link and/or PDF, after the document is received from ANCPI | Usually a few minutes; up to 24 hours if ANCPI servers or the official source experience outages or delays |
| Manual seller checks, pre-emption checks or other specialist-assisted checks | Digital result sent by email, through the order page or in an updated report | Usually on the same working day; a maximum of 24 working hours, except where clarification is needed from the customer or official sources do not respond |
| Manual cadastral identification | Contact by email and an order update with the identification result | We contact you within one working day with the result or a request for further information |
Times are estimates. Delivery may be delayed if a public or official source is unavailable, if the data entered by the customer is incomplete or if the check requires clarification. In these cases, we communicate the order status by email or on the order page.
4. Delivery confirmation
We consider the service delivered when the report, document or verification result is made available to the customer by email, on the order page or in their Verifi account, in accordance with the service purchased.
The customer must enter a correct email address and also check their Spam or Promotions folder. If the delivery email does not arrive, the customer can contact us at [email protected], quoting the order number and the email address used for payment.
5. Delivery issues, returns and refunds
If a Verifi technical fault prevents access to the report and is not resolved within the stated timeframe, the rules in the Returns and Refunds Policy apply.
For digital content delivered immediately, the rules on the right of withdrawal are explained in the Terms and Conditions and the Returns Policy.